Frequently Asked Questions (FAQ) for BGCRYSTALS
Welcome to BGCRYSTALS! BGCRYSTALS is owned and operated by BUKLA LTD. Here you will find answers to common questions about our crystals, minerals, products, policies, and services.
1. What products do you offer? We specialize in crystals and minerals, including Galena, Sphalerite, Pyrite, Quartz, Orpheus Agate, Chalcopyrite, Calcite, and Baryte. Our collection features unique and high-quality specimens sourced primarily from Bulgaria.
2. Where do your crystals come from? Our crystals and minerals are sourced from various locations, with a special focus on the rich geological heritage of Bulgaria. We take great pride in offering authentic and exceptional pieces.
3. Do you ship internationally? Yes, we deliver worldwide. Please note that shipping times and costs vary depending on your location. Free shipping is available for orders over $100.
4. How long will it take to receive my order?
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United States: 7-12 working days
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European countries: 5-10 working days
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Rest of the world: 10-18 working days
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Express shipping (worldwide): 4-6 working days
Order processing times are 24 to 48 hours (Monday to Friday).
5. Can I track my order? Yes, once your order is shipped, you will receive an email with a tracking number to monitor the status of your delivery.
6. What payment methods do you accept? We accept payments via:
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Credit/debit cards (Visa, Mastercard, Amex, etc.)
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PayPal
7. What is your return policy? We accept returns within 14 days of delivery. Items must be in their original condition, with tags attached and in their original packaging. Please note:
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Returns due to defects or incorrect items will have shipping costs covered by us.
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For other returns, the customer is responsible for shipping costs.
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Items purchased with promotional codes or as part of contests are non-returnable.
8. Do you provide certificates of authenticity? Yes, all our crystals and minerals are guaranteed authentic, and we can provide certificates of authenticity upon request.
9. Do your crystals have specific spiritual or healing properties? While many believe in the spiritual and healing properties of crystals, any claims about their effects are based on cultural and traditional beliefs. Please consult a professional for medical, psychological, or therapeutic advice.
10. Can I request a specific type or size of crystal? Yes! We accept custom requests. Please contact us via our contact page or email us at contact@bgcrystals.com for more details.
11. What should I do if my package arrives damaged? If your item is damaged during shipping, please contact us within 14 days of receiving it. Include your order details and photos of the damage, and we will assist you promptly.
12. Do you charge customs duties for international orders? Customs duties may apply depending on your country’s regulations. These costs are the customer’s responsibility.
13. How do you ensure the privacy of my personal data? We value your privacy and comply with international data protection laws. For more details, please refer to our Privacy Policy.
14. How can I contact BGCRYSTALS? You can reach us via:
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Email: contact@bgcrystals.com
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Contact page: Contact Us
We hope this FAQ page answers your questions. If you need further assistance, don’t hesitate to contact us. Thank you for shopping with BGCRYSTALS!
for more details.
10. What should I do if my package arrives damaged? If your item is damaged during shipping, please contact us within 14 days of receiving it. Include your order details and photos of the damage, and we will assist you promptly.
11. Do you charge customs duties for international orders? Customs duties may apply depending on your country’s regulations. These costs are the customer’s responsibility.
12. How do you ensure the privacy of my personal data? We value your privacy and comply with international data protection laws. For more details, please refer to our Privacy Policy.
13. How can I contact BGCRYSTALS? You can reach us via:
-
Email: contact@bgcrystals.com
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Contact page: Contact Us
We hope this FAQ page answers your questions. If you need further assistance, don’t hesitate to contact us. Thank you for shopping with BGCRYSTALS!